Privacy Policy

1. Introduction

AJ Building & Restoration Pty Ltd (‘We’, ‘Our’ or ‘Us’) is committed to protecting your privacy and complying with all relevant privacy legislation.

We place great emphasis on the security of all information associated with our customers, clients, employees, intermediaries, and contractors. Our security measures are designed to protect against the loss, misuse, and alteration of personal information under our control.

By using this site and/or agreeing to work with us, you are deemed to have consented to the collection and use of your information in accordance with the terms of this Privacy Policy. If you do not consent to the processing of your information in accordance with the terms of this Privacy Policy, you must contact us using the details below.

2. What is Personal Information?

Personal information is any information or an opinion, whether true or not, that identifies you. Certain types of personal information are considered sensitive information, including:

• Racial or ethnic origin

• Political opinions

• Membership of a political association

• Religious beliefs, affiliations, or philosophical beliefs

• Membership of a professional or trade association or trade union

• Sexual preferences or practices

• Criminal record

• Health or disability information

We will make reasonable efforts to obtain your consent before collecting sensitive information. We will only collect sensitive information from you if it is reasonably necessary for one of our functions and activities.

3. How We Collect Information

We receive and store information that you enter on our website or provide to us directly in the general course of business. We may also collect information in other ways from time to time, including:

• Information provided to us by your insurer for the purpose of providing our goods and services;

• Information from a company for whom you work;

• Information you provide when expressing interest in a career with AJ Building & Restoration (e.g., by submitting a resume);

• Information provided by other organizations with whom you have dealings;

• Information submitted through this website;

• Information collected when engaging you for consulting or reporting services;

• Information provided through our Trade App.

If we collect personal information about you from another source, you are deemed to have consented to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy by agreeing to work with us.

4. Type of Personal Information Collected

Customers

We may collect basic information such as your name, phone number, address, and email address to enable us to provide you with our goods and services. We only collect sensitive information with your consent.

We may collect additional information at other times, including when you provide feedback, change your email preferences, respond to surveys, or communicate with our customer support team.

We may also collect personal information from our website that can personally identify you, such as through our excess collection page.

Trades and Consultants

In addition to the information listed above, we may also collect details about your membership in associations, qualifications, and certifications to carry out our functions. By providing this information through our website, Service Level Agreement, or other means, you consent to its collection. We may also collect personal information, including location data, via our Trade App. By logging into our Trade App, you consent to this collection.

Employees

If you apply for a job or work placement at AJ Building & Restoration, you may need to provide personal and employment information. By submitting a resume or job application, you consent to the collection of this information.

5. Use of Information

We may use the personal information collected for the following purposes:

• To provide our goods and services;

• To assess the suitability of you or your company for the delivery of our goods and services;

• To initiate or defend legal proceedings or resolve disputes confidentially;

• To conduct surveys and questionnaires on the quality of our goods and services;

• To assess your suitability for employment at AJ Building & Restoration;

• To improve our website and services;

• To send direct marketing materials or updates (if you have subscribed to such communications), including newsletters. If you no longer wish to receive such information, you may opt-out by emailing us or unsubscribing at any time.

We do not and will not sell or deal in personal or customer information. We may use the information to create marketing statistics or assist in identifying user demands, but it will be anonymized.

We will disclose details to third parties only when required for the purposes outlined above.

6. Disclosure of Your Information

We may need to disclose your personal information to:

• Related entities for the purpose of supplying goods and services or analyzing feedback to improve services;

• Third-party suppliers and contractors for the purpose of supplying goods and services;

• Our clients for the purpose of supplying goods and services;

• Consultants and contractors (including IT companies) for the purpose of developing our IT systems;

• To comply with legal requirements, such as laws, regulations, court orders, subpoenas, or warrants;

• External parties for legal proceedings or confidential dispute resolution;

• To protect the rights, property, or safety of AJ Building & Restoration, its customers, or third parties;

• If there is a change of control in our business (e.g., through merger, sale, or transfer), customer information, including personal information, may be disclosed to a potential purchaser.

7. Disclosure Overseas

AJ Building & Restoration stores personal information in Australia, but may disclose information to organizations located overseas, including in New Zealand. These disclosures are generally for providing goods and services or analyzing feedback.

We take steps to ensure that your information is treated in accordance with Australian privacy standards when disclosed overseas, except in rare cases, such as where we are legally required to disclose the information or with your consent.

8. What if You Do Not Wish to Provide Personal Information?

You are not required to provide personal information unless required by law. If personal information is not provided, we may be unable to effectively assist you or provide the goods and services you require.

9. Storage and Security of Your Information

We take reasonable measures to protect your personal information and periodically review security practices. Information is stored securely, and access is restricted to authorized personnel only. Credit card information is not stored on our servers.

Personal information will be de-identified or securely destroyed when no longer needed. The obligation to destroy or de-identify does not apply to information that is legally required to be retained.

10. Changes to the Privacy Policy

We may update this Privacy Policy at any time. Modifications will be effective immediately upon posting. Please review the policy periodically.

11. Access, Changes, Questions, or Comments

For questions or concerns regarding our Privacy Policy or the use of your personal information, please contact our Privacy Officer. You may also request a copy of the personal information we hold about you or make changes to your details by emailing us.

We may refuse access to your information in certain circumstances (e.g., health risks or unlawful activity), and we will explain the reasons for refusal and provide information on how to make a complaint.

12. General

If any provision of this Privacy Policy is found to be illegal, invalid, or unenforceable, it will not affect the legality or enforceability of the remaining provisions.

Links to third-party websites do not imply endorsement or approval of these sites. This Privacy Policy applies solely to information collected by AJ Building & Restoration.

13. Contact Us

If you have any questions about our privacy policy or the handling of your personal information, please contact us at:

Email: workorders@ajs.build
Phone: 1300 257 253
Address: 50 Droomer Way, Tarneit, VIC 3029

Effective Date:
This privacy policy is effective as of December 1st, 2025.